6 Ways TelNet Worldwide Delivers Value to N2M and MSPs

TelNet and N2M began working together in 2023.

“I was introduced to Nick through a mutual customer of ours,” says TelNet Sales Director Jeff Potter. “N2M was the technology support vendor and we were the voice provider to the customer.

“The customer needed to make a change to their phone system. As we investigated options, Nick and I realized how compatible TelNet and N2M were and that we could form a strong partnership.”

Since then, TelNet and N2M have collaborated on more than half a dozen customers. Here’s how TelNet helps N2M and can help other MSPs.

TelNet Makes You Look Good

N2M works with a variety of technology partners. When asked what he looks for in technology partners, Nick is succinct: “Make us look good.”

“When we recommend a partner to a customer, we feel responsible for that recommendation. When it doesn’t work the way it’s supposed to for the customer, we take heat for it,” he says. “We’ve had some issues in the past with vendors who didn’t quite deliver as expected.”

N2M does not have those issues with TelNet.

One example client is Dr. Theresa Andersonning. She is a family doctor who started her own practice. She needed cloud calling capabilities along with collaboration tools. Nick put her in touch with TelNet and we provided her with unified communications, softphones and digital faxing.

“That was a perfect scenario for TelNet,” says Nick. “That’s what VoIP is all about.”

TelNet Support Your Clients

Daniel Zientak, N2M’s Operations Manager, says working with TelNet support is a great experience.

“When TelNet does a phone system migration, they leave their support information directly with the customer. The client can call them directly. If we hear of any issues from the customer, we just pass that information along to TelNet and they work through the issue with the client. It’s great.”

Nick adds, “if a call comes in from a client who is using TelNet, we’ll facilitate that call. But we’re not doing any troubleshooting.”

Nick has had negative experiences with vendors who shipped their support centers overseas. He prefers US-based support, such as TelNet provides.

TelNet Doesn’t Point Fingers

TelNet has a “no finger pointing” policy in which we do not pass the buck on problems a client may have, even if the problem is not of our own making.

N2M has a similar policy.

“That’s exactly how we operate,” Nick says. “We operate from the perspective of being the clients ‘Outsourced IT Department’ and they don’t want to be redirected to another vendor. We navigate the problem until it is resolved”.

He appreciates partners like TelNet who take the same we-fix-it approach.

TelNet Focuses On What We Do Best

Another characteristic of TelNet that Nick likes is not trying to be all things to all customers.

“Too many partners get out of their lane of expertise,” Nick says. “They try to get their hands in all these other pieces, and they get away from what they are really good at. TelNet does not do that. They stick to what they know best.”

TelNet Is Trustworthy

Trust is an important part of partner relationships.

“Part of my process when I’m working with other vendors is to build a true partnership, one where they care about me as much as I care about them,” says Michael. “I’m not looking for a sales guy to come in and sell me something that isn’t there. I am looking for good people who can benefit us and are willing to help us, like we help them.”

N2M has experienced other vendors who provide a round-robin of account managers and support people, something Nick finds frustrating and confusing.

He cites the example of one vendor who was constantly changing staff. “We didn’t even know who our account manager was,” Nick says. “We didn’t have one account manager that supports all of our clients, we had, like, six different account managers. Uggh.”

With TelNet, N2M gets a single point-of-contact. “Our experience with TelNet has gone exceptionally well,” Nick says.

TelNet Stands Behind What We Sell

Another thing N2M looks for are vendors who walk-the-walk.

“Do they use their own products? Are they using the product that they sell?” Michael says. “I’m really big on that. And when it comes to displaying their product, are they showing me a PowerPoint presentation with screenshots or a live environment?

“If it’s a screenshot presentation, I couldn’t care less about it. I want to see your live environment. I want to see a demo environment with data and click around and show me it actually does what you say it does.”

“I’m very much hands-on with everything that we sell and do,” says Nick. “I want to make sure it’s going to function the way I’m presenting it to the client.”

At TelNet, we use the products we sell every day. All of our partners have access to demo environments to test the actual services and products we provide.